Blue Spruce Pottery's Policies and Terms


Payment Options

We accept Visa, MasterCard, Discover, American Express, or Paypal. There is no sales tax. Orders will be shipped within 48 hours of receiving payment, unless you are notified differently. Cancellations must be made prior to shipping.

Shipping

We ship UPS, Fed Ex, and USPS. All packages are insured and an email confirmation with tracking number will be sent to the buyer. If you live in Central Oregon you can pick up your purchase at our studio. Please call 1-866-382-0197 for an appointment.

Refund policy

If you are unhappy with your purchase for any reason we will give a full refund within 30 days or you may exchange the item for another available item. Return shipping is at the buyer's expense.

Customer Satisfaction

Here at Blue Spruce Pottery we are very proud of the work we do and the quality of our products. If you are unsatisfied for any reason please contact us and we will do our best to correct the situation.

Special Orders

If you would like to talk to us about a special order just call 1-866-382-0197 and we would be happy to discuss your special needs.

Privacy

We only collect enough information from our visitors and customers to complete the transactions they request (product orders and subscribing to our mailing list).
We do NOT share or sell the information our visitors provide with third parties.

Security

Transactions on the Blue Spruce Pottery website are done following e-commerce best practices where all sensitive information is encrypted when transferred through our site and encoded using an SSL session. Our security certificate is provided by Network Solutions.